Deliver responsive & efficient customer service, share knowledge, manage entitlements & survey satisfaction with Adxstudio Portals

When customers need a hand, be there for them with a powerful help desk solution. Automated workflows ensure communication flows quickly and smoothly as cases move from issue to resolution. Case Entitlements and e-Payments turn your help desk from being a resource drain into a profit center. Receive instant feedback on how your teams are performing with Case Satisfaction Surveys.

Case Access Permissions Control access to case tracking & entitlements

Improve self-service portal capabilities for account holders with the ability to manage privileges of associated account contacts according to assigned permission settings.

Case Deflection Minimize inbound requests with search and relevant content

Reduce customer service costs with a well populated customer community and library of knowledge base articles to avoid opening common ticket requests.

Case Entitlements Issue, manage & track support entitlements

Improve customer service resource planning by offering account support plans with paid or prepaid support entitlements while managing and tracking support consumption.

Case e-Payment Enhance free offerings with paid help desk tickets

Provide customer support plan flexibility to your customers by selling single or bundled support case tickets and manage their associated entitlements.

Case Management Give portal users self-service case management

Give accounts and customers portal access to their in-progress and closed case history.

Case Satisfaction Surveys Keep tabs on customer satisfaction

Continually improve customer service engagements by automating satisfaction survey requests.

Help Desk Give customers a 24/7 self-service support portal

Customer support communities aren't complete without interactive, self-service help desk capabilities.

Knowledge Base Help users find answers 24/7

Empower users to find answers to their issues online any time of day and from any device.

User Profile Management Let portal users self-manage account and profile information

Capture user profiling information relevant to your business with a customizable web form.