Deliver responsive & efficient customer service, share knowledge, manage entitlements & survey satisfaction with Adxstudio Portals
When customers need a hand, be there for them with a powerful help desk solution. Automated workflows ensure communication flows quickly and smoothly as cases move from issue to resolution. Case Entitlements and e-Payments turn your help desk from being a resource drain into a profit center. Receive instant feedback on how your teams are performing with Case Satisfaction Surveys.
Improve self-service portal capabilities for account holders with the ability to manage privileges of associated account contacts according to assigned permission settings.
Reduce customer service costs with a well populated customer community and library of knowledge base articles to avoid opening common ticket requests.
Improve customer service resource planning by offering account support plans with paid or prepaid support entitlements while managing and tracking support consumption.
Provide customer support plan flexibility to your customers by selling single or bundled support case tickets and manage their associated entitlements.
Give accounts and customers portal access to their in-progress and closed case history.
Continually improve customer service engagements by automating satisfaction survey requests.
Customer support communities aren't complete without interactive, self-service help desk capabilities.
Empower users to find answers to their issues online any time of day and from any device.
Capture user profiling information relevant to your business with a customizable web form.