Drive satisfaction, streamline administration and reduce costs with a citizen services portal.

Case Study: Hillsborough County

Hillsborough County created a powerful, simple online self-service portal for its citizens to report issues in their county.

   

Explore Citizen Service Request Features

311 Knowledge Base Keep citizens & employees informed

Streamline support costs by allowing your citizens to self-service issues with access to a database of resolutions and other information that can be searched on your 311 portal.

311 Service Request Gallery Get started quickly with pre-configured service requests

Leverage pre-configured commercial, residential, street infrastructure and other non-emergency local service requests to expedite your 311 citizen services portal implementation.

Case Deflection with Knowledge Base & Alerts Increase inbound capacity with helpful issue deflection

Reduce service costs with a library of knowledge base articles and an option for citizens to receive alert notifications to avoid opening common ticket requests.

Duplicate Detection Automatically detect duplicate requests to minimize coordination effort

Save valuable time and resources by detecting duplicate citizen service requests to avoid redundant effort in resolution.

SLA Management Ensure efficient time to service

Improve citizen satisfaction by setting response time on incoming requests while tracking, reviewing and improving performance with real-time data.

SMS & Email Notifications Connect using platforms your audiences prefer

Increase citizen engagement with automated notifications when service request status is changed.

Twitter to Service Request Listen and address citizen concerns

Monitor social chatter to manage public perception and resolve potential service issues quickly. 

Work Assignment & Tracking Automate request routing and reporting

Improve efficiency and transparency by assigning and tracking citizen services requests through established workflows.