Drive satisfaction, streamline administration and reduce costs with a citizen services portal.
Hillsborough County created a powerful, simple online self-service portal for its citizens to report issues in their county.
Streamline support costs by allowing your citizens to self-service issues with access to a database of resolutions and other information that can be searched on your 311 portal.
Leverage pre-configured commercial, residential, street infrastructure and other non-emergency local service requests to expedite your 311 citizen services portal implementation.
Reduce service costs with a library of knowledge base articles and an option for citizens to receive alert notifications to avoid opening common ticket requests.
Save valuable time and resources by detecting duplicate citizen service requests to avoid redundant effort in resolution.
Improve citizen satisfaction by setting response time on incoming requests while tracking, reviewing and improving performance with real-time data.
Increase citizen engagement with automated notifications when service request status is changed.
Monitor social chatter to manage public perception and resolve potential service issues quickly.
Improve efficiency and transparency by assigning and tracking citizen services requests through established workflows.