Deliver an exceptional customer service experience with a fully configurable help desk backed by Dynamics CRM
Improve self-service portal capabilities for account holders with the ability to manage privileges of associated account contacts according to assigned permission settings.
Reduce customer service costs with a well populated customer community and library of knowledge base articles to avoid opening common ticket requests.
Improve customer service resource planning by offering account support plans with paid or prepaid support entitlements while managing and tracking support consumption.
Provide customer support plan flexibility to your customers by selling single or bundled support case tickets and manage their associated entitlements.
Give accounts and customers portal access to their in-progress and closed case history.
Continually improve customer service engagements by automating satisfaction survey requests.
Customer support communities aren't complete without interactive, self-service help desk capabilities.
Capture user profiling information relevant to your business with a customizable web form.