Empower users to find answers to their issues online any time of day and from any device.

Key Feature Attributes:

  • Create powerful online self-service knowledge base
  • Categorize articles into subjects for easy access
  • Knowledge base is searchable
  • Allow comments & ratings on select or all articles
  • Articles can be published & expired based on dates
  • Case deflection can require KB search before submitting service request

Build a powerful Knowledge Base as a part of your customer service offering allowing users to find answers to common issues quickly while reducing the strain on your own support resources. Knowledge base articles are indexed and easily searchable. Case deflection can be enabled to require users to search the knowledge base prior to submitting a service request.

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