Your community of users can be an immediate and powerful asset when resolving issues with products and services.

Key Feature Attributes:

  • Empower users to help you beta test products
  • Users can submit, comment, rate, or vote on Issues for resolution
  • Comment moderation options
  • Provide status updates to users on issues

Your understanding of what customers, partners and stakeholders expect from your product and services is a powerful tool that can be used to influence product strategy, enhance your reputation and sustain positive brand perceptions.

With Ideas and Issues apps, you've got the vehicles you need to gather feedback from your extended community, further develop products, repair flaws and improve business operations.

Community members can give feedback, comment, rate and vote on their peer idea and issue contributions, and you can track all of the activity, identify brand advocates, monitor dashboard reports and even trigger procedural workflows.

See this feature in action

Users can see and search for similar issues
Users can see and search for similar issues
Moderators can reply and change the status of open issues
Moderators can reply and change the status of open issues
Issues are stored directly in CRM as Issues
Issues are stored directly in CRM as Issues

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